Privacy policy
This Privacy Policy describes how Drovax collects, uses, and protects your personal information when you visit our website, place an order, contact our support team, or otherwise interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
Who We Are
This website is operated under the Drovax brand.
Brand name: Drovax
Operating entity: Drovax GmbH
Business address: Leopoldstraße 23, 80802 Munich, Germany
Email: support@drovax.com
Phone: +49 89 555 2486
Website: drovax.com
Information We Collect
When you visit or use our website, we may collect certain personal information depending on how you interact with us.
Information You Provide Directly
We may collect information that you provide directly, including:
- your name
- billing address
- shipping address
- email address
- phone number
- payment-related details
- order information
- messages sent through our contact form or customer support
Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
- IP address
- browser type
- device information
- operating system
- pages visited
- time spent on pages
- referral source
- general browsing behavior on our website
This information helps us improve website performance, user experience, security, and fraud prevention.
How We Use Your Information
We use your information for legitimate business purposes, including to:
- process and fulfill your orders
- send order confirmations and shipping updates
- provide customer support
- respond to inquiries and return requests
- improve our website, products, and services
- detect and prevent fraud, abuse, or unauthorized activity
- comply with legal and regulatory obligations
- send promotional communications where permitted by law or where you have consented
Payment Information
Payments made on our website are processed through secure third-party payment providers. Drovax does not store your full payment card details on its own servers.
Payment information is handled in accordance with the policies and security practices of the payment processor used at checkout.
Sharing of Personal Information
We do not sell your personal information.
We may share your information only where necessary with trusted third parties, such as:
- payment processors
- shipping and logistics partners
- order fulfillment partners
- customer support tools
- website hosting and e-commerce service providers
- analytics and advertising partners
- legal or regulatory authorities when required by law
These third parties receive only the information necessary to perform their services and are expected to handle it appropriately.
International Processing
As Drovax operates internationally and works with fulfillment and service partners in different regions, your information may be processed outside your country of residence.
Where applicable, we take reasonable measures to ensure that your information is handled securely and in accordance with applicable privacy laws.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve performance, analyze traffic, remember preferences, and support marketing activities.
Cookies may be used to:
- keep your shopping session active
- remember your cart and browsing preferences
- analyze website traffic and performance
- personalize certain content or advertising
- support checkout and security functions
You can usually manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
Marketing and Communications
If you subscribe to our mailing list or otherwise consent to receive promotional content, we may send you updates about new products, special offers, or other marketing communications.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@drovax.com.
Transactional emails related to your orders, shipping, account activity, or customer service may still be sent where necessary.
Data Retention
We retain personal information only for as long as necessary to:
- fulfill orders
- provide customer support
- comply with legal, tax, accounting, and regulatory obligations
- resolve disputes
- enforce our agreements
When personal information is no longer needed, we take reasonable steps to delete or anonymize it where appropriate.
Your Rights
Depending on your location and the laws that apply to you, you may have the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your personal information
- object to certain processing activities
- request restriction of processing
- withdraw consent where processing is based on consent
- request a copy of certain data you have provided to us
To exercise any of these rights, please contact us at support@drovax.com.
We may need to verify your identity before responding to certain requests.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or method of electronic storage is completely secure. For this reason, while we take security seriously, we cannot guarantee absolute security.
Third-Party Services and Links
Our website may include links to third-party websites, apps, payment services, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website and services are not directed to children, and we do not knowingly collect personal information from individuals who are under the age required by applicable law to use our services independently.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page, and the revised version will apply from the time it is published on the website.
Contact Us
If you have questions about this Privacy Policy or about how your personal information is handled, please contact us:
Drovax
Operated by Drovax GmbH
Leopoldstraße 23
80802 Munich
Germany
Email: support@drovax.com
Phone: +49 89 555 2486