Shipping policy
At Drovax, we work hard to process and dispatch orders as quickly and efficiently as possible. This Shipping Policy explains our order processing times, estimated delivery timeframes, and general shipping conditions.
Order Processing
All orders are processed within 24 to 48 business hours after payment has been successfully received.
Orders placed during weekends, public holidays, or peak periods may require additional processing time.
If there is any unexpected delay affecting your order, our team will inform you as soon as possible.
Shipping Times
Estimated shipping times are provided in business days and begin once the order has been processed and shipped.
United States
Orders shipped to the United States typically arrive within 4 to 8 business days on average.
International Shipping
Orders shipped outside the United States generally arrive within 5 to 10 business days, depending on destination and local carrier operations.
Estimated timeframes by region:
- Europe: 5 to 10 business days
- Australia: 5 to 10 business days
- United Kingdom: 5 to 10 business days
- Canada: 5 to 10 business days
- Rest of World: 5 to 10 business days
Estimated delivery times already include order processing and handling.
Warehouses and Fulfillment Locations
Our main logistics operations are based in Germany, and we also work with warehouse partners in the United States and other international fulfillment locations.
Depending on stock availability, your order may be shipped from the warehouse best positioned to fulfill it. In rare situations involving inventory shortages or operational delays, delivery may take longer than the standard estimates above. If needed, customers will be informed accordingly.
Tracking Information
All orders include tracking once shipped.
Tracking details are sent as soon as available and can also be accessed through our official tracking page when applicable.
Please note that tracking updates may take a short time to appear after shipment confirmation.
Taxes and Duties
All applicable taxes are included in the final purchase price shown at checkout.
Customers should not be charged additional taxes by Drovax after placing their order.
Carrier Delays
While we do our best to ensure timely delivery, we are not responsible for shipping carrier delays, customs processing delays, severe weather interruptions, or other delays once the parcel has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping information entered at checkout is accurate and complete.
Drovax is not responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete shipping details provided by the customer.
Lost or Stalled Packages
If your package appears delayed, stalled in transit, or shows no movement for an unusual period, please contact our support team. We will do our best to assist and review the situation with the carrier when possible.
Contact
For any shipping-related questions, please contact:
Drovax Support
Email: support@drovax.com
Phone: +49 89 555 2486