Refund policy

At Drovax, we want every customer to shop with confidence. If you are not fully satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Return Eligibility

We offer a 90-day money-back guarantee from the date your order is delivered.

To be eligible for a return, the item must be:

  • unused
  • in its original condition
  • returned with its original packaging
  • free from signs of wear, misuse, or customer-caused damage

Items returned in a used, altered, damaged, or incomplete condition may not be eligible for a refund.

Promotional Items

Items purchased during promotions, special offers, or discounted campaigns remain eligible for return, provided they meet the return conditions stated in this policy.

Non-Eligible Returns

We do not accept returns for items that:

  • have been used
  • are returned damaged due to customer handling
  • are missing original parts or packaging
  • show clear signs of misuse, improper storage, or abnormal wear

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact our support team at support@drovax.comwithin 48 hours of delivery.

To help us review your request quickly, please include:

  • your order number
  • clear photos of the item
  • clear photos of the packaging
  • a brief description of the issue

If your claim is approved, we will provide an appropriate resolution in accordance with the situation.

Return Shipping Costs

Unless otherwise required by law, return shipping costs are the responsibility of the customer.

Original shipping charges are non-refundable unless the return is due to an approved issue involving a damaged, defective, or incorrect item.

Exchanges

At this time, we do not offer exchanges.
If you wish to return an eligible item, you may request a return in accordance with this policy.

Refund Process

Once your return is received and inspected, we will notify you of the status of your refund request.

If approved, your refund will be issued to the original payment method within 4 to 7 business days after the returned item has been received and processed.

Please note that depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

How to Request a Return

To initiate a return, please contact:

Drovax Support
Email: support@drovax.com
Phone: +49 89 555 2486

Please do not send any return without contacting us first and receiving return instructions.

Contact

If you have any questions regarding our refund policy, please contact us at support@drovax.com.